A rate and availability enquiry starts the review process; it does not hold inventory or guarantee a price. Once we receive your dates, group size and service details, we check with the hotel or supplier and share a proposal covering inclusions, extra costs, payment terms, change and cancellation rules, and the proposal validity period.
A booking is confirmed only after the traveller approves the final proposal, completes the agreed payment and receives confirmation from the supplier. If an item is still awaiting confirmation, we clarify its status before payment or finalising the booking.
For an accurate proposal, share arrival and departure dates, traveller numbers and ages, room count, approximate budget, preferred hotel category or style, preferred areas and any requested services such as transfers or tours. Agencies and private groups can also provide flight details, a coordination contact and operational requirements.
If rain, sea conditions, traffic or local restrictions affect an activity, we coordinate with suppliers to adjust timing or sequence, or suggest an alternative where possible. Changes, cancellations and refunds follow the supplier rules and terms disclosed and accepted at booking. Traveller safety and clear updates come first.
Contact us early for peak dates, groups, private villas and special requests. Late enquiries can also be checked against actual supplier availability.